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By: John McC

Good work, and keep it going. I hope you are analysing the full spectrum of information discovery and retrieval (e.g. search, browsing, asking, subscribing, etc). This excellent presentation by Peter...

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By: Jan Ford

Fascinating and as a regular visitor I appreciate the intent to continuously improve. Just wondered.....we tweet as departments such as the Home Office-does that nudge users to search that way? Should...

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By: David Dinsdale

Interesting blog, thanks. Does the search algorithm you have developed use meaning or words? For example, would it recognise both 'find a job' and 'search for work' as the same query before then...

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By: John McC

In reply to John McC. Oops, forgot the reference. Peter Morville's book is Search Patterns: Design for Discovery (ISBN-10: 0596802277). The Information Architecture presentation follows on from work...

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By: peterbjordan

In reply to Jan Ford. Interesting question. The chief organisations that people search for (navigational searches) are DVLA and HMRC. R social media, I think you can think of it as two facets - the...

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By: Tony Russell-Rose

Nice post, Tara. Although I don't understand your reasoning in the 3rd para: "Overall, the average refinement rate was 27% – we’d like to get that down so that more people are finding what they want...

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By: The GOV.UK homepage – our latest version | Government Digital Service

[…] GOV.UK homepage use the search box to navigate the site, and we’ve recently been spending time improving the performance of site search, so we’ve increased the prominence of the search box on the […]

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